Safeguarding Statement

Our Commitments

We are dedicated to protecting the safety and wellbeing of all users, especially children and vulnerable individuals. Our commitments include:

• Clear reporting tools: Provide accessible in-app reporting tools and a dedicated safeguarding mailbox.
• Trained safeguarding leads: Employ trained safeguarding leads who review concerns promptly and coordinate with statutory agencies.
• Technology and moderation: Use technology and human moderation to detect harmful content, coercive control, or indicators of abuse.
• Professional verification: Verify professionals listed in our directory, including background checks where appropriate.
• Support resources: Offer resources and referrals to specialist support services.

Reporting Concerns

We take all safeguarding concerns seriously and will respond promptly. Our safeguarding team is trained to:

• Assess the level of risk and urgency
• Coordinate with appropriate statutory agencies when necessary
• Provide support and signposting to relevant services
• Maintain confidentiality while ensuring safety

Transparency

We maintain incident logs, cooperate with regulatory oversight, and review policies annually with external safeguarding advisors.

Our safeguarding approach is informed by UK guidance including:

• Working Together to Safeguard Children (HM Government)
• Domestic Abuse Act 2021
• Online Safety Act 2023
• ICO Children's Code

Related Policies

Internal teams maintain detailed safeguarding policies and escalation runbooks. Partner agencies may request copies by emailing safeguarding@copari.ai.

Contact

Copari AI is a trading name of Eye4Health Ltd, 7 Bell Yard, London, WC2A 2JR. Company Registration Number: 8903877.

For safeguarding concerns: safeguarding@copari.ai