Data Retention Summary
Last updated: 12 November 2025
We retain personal data only as long as necessary for the purposes described in our Privacy Policy or to meet legal and safeguarding obligations.
Retention Schedule
| Data Category | Typical Retention | Notes |
|---|---|---|
| Account details | Account lifetime + 12 months | Supports reactivation and regulatory queries. |
| Coparent profiles | Active collaboration + 24 months | Supports continuity for family court proceedings. |
| Evidence locker uploads | Until deleted by user or 6 years maximum | Extended retention may apply for safeguarding investigations. |
| Messages & communication logs | 18 months | Deletion available subject to legal holds. |
| Support tickets | 24 months | Anonymised for analytics after closure. |
| Safety incidents | 6 years | Required for safeguarding and Online Safety Act compliance. |
| Marketing preferences | Until you withdraw consent | Stored for audit and regulatory evidence. |
Data Deletion Requests
You can request deletion of your data at any time. However, we may be required to retain certain data for:
- Legal obligations (e.g., tax records, court orders)
- Safeguarding investigations
- Active legal proceedings
- Fraud prevention
To exercise your rights or ask about retention, contact privacy@copari.ai.
Contact
Copari AI is a trading name of Eye4Health Ltd, 7 Bell Yard, London, WC2A 2JR. Company Registration Number: 8903877.
For data retention enquiries: privacy@copari.ai