Privacy Policy

Who We Are

Copari AI Ltd (“we”, “us”, “our”) provides a digital platform to help separated parents coordinate childcare, communicate safely, keep personal records, and find support organisations that may be relevant to their circumstances. We act as the data controller for personal data collected through the service.

Data We Collect

We collect the following categories of personal data:

• Account information: Your name, email address, and authentication identifiers.
• Profile details: Co-parenting context, relationship information, and optional child-related data.
• Evidence locker content: Files, notes, attachments that you upload voluntarily.
• Messages and communications: Support requests, and interactions with coaches or professionals.
• Device and usage data: IP address, browser information, and analytics (with consent).
• Directory listing information: Publicly available or organisation-submitted information used to help keep support directory listings relevant and up to date.

How We Use Your Data

We use your personal data for the following purposes:

• Provide, personalise, and secure the platform experience.
• Facilitate communication, record keeping, and evidence management between co-parents.
• Support platform safety processes and legal compliance where necessary.
• Respond to support enquiries and improve the service.
• Send communications with your consent or as part of delivering the service.
• Comply with legal obligations and cooperate with regulators or courts.

Copari does not provide formal safeguarding decisions, abuse determinations, or risk assessments to users.

Legal Bases

We rely on one or more of the following lawful bases under UK and EU GDPR:

• Performance of a contract (Article 6(1)(b)): When delivering core services.
• Legitimate interests (Article 6(1)(f)): For safety monitoring and analytics, documented through LIAs.
• Explicit consent (Articles 6(1)(a) and 9(2)(a)): For special-category data uploaded to the evidence locker.
• Vital interests (Article 6(1)(d)) or legal obligation (Article 6(1)(c)): Where legally required or necessary to protect vital interests.

Sharing Your Data

We may share data with:

• Service providers: Such as Supabase, analytics platforms, and communications vendors.
• Courts, law enforcement, regulators, or other appropriate authorities: Where legally required or necessary to protect vital interests.
• Professionals: You choose to engage through the directory, with your consent.

Message Studio AI processing

Message Studio uses OpenAI GPT-6.1 Sol to help draft and refine wording. Text you submit, received messages you include, your corrections and limited authorised family context (names, references and ages when available) are processed through the OpenAI API. Previous AI wording is an editing target, not evidence that an event or agreement is true.

AI can misunderstand your thoughts or make mistakes. Review names, facts, dates and commitments before copying or using a suggestion. Copari does not send messages, decide whether collection or contact is safe, interpret court orders or provide legal or safeguarding advice.

Your Copari history is separate from OpenAI processing. Safety Mode prevents Studio content being saved in Copari history; it does not prevent OpenAI processing or successful drafts using your allowance. Content-free technical receipts record completion and allowance use for up to 24 hours to prevent duplicate charging. An unsaved result cannot be restored. Provider abuse-monitoring and other applicable retention controls can still apply. Setting store:false does not establish zero provider retention. See OpenAI API data controls.

Technical operation receipts support safe retries for up to 24 hours, with scheduled cleanup. They contain identifiers and hashes, not another copy of your message text. Optional feedback records your chosen category and may link to your saved result; it does not attach message text. These records are included in applicable export and deletion flows. Operational monitoring uses codes, durations and usage counts rather than message content. Sharing an example with support is a separate, explicit action.

International Transfers

If data is transferred outside the UK or EEA, we implement approved safeguards such as Standard Contractual Clauses and the UK IDTA addendum, and monitor vendors for compliance.

Retention

We retain data according to our Data Retention Summary. You may request deletion of certain data, subject to legal or safeguarding requirements.

Your Rights

Under UK and EU GDPR, you have the following rights:

• Right of access: Request a copy of your personal data.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data (subject to legal requirements).
• Right to restrict processing: Limit how we use your data.
• Right to data portability: Receive your data in a structured format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@copari.ai. You may also complain to the Information Commissioner's Office or your local supervisory authority.

Safeguarding & Children

We apply the ICO Children's Code, age-appropriate design, and platform safety controls. If someone is in immediate danger, call 999. For non-emergency platform concerns, use the in-app reporting tools or email safeguarding@copari.ai.

Copari is not an emergency service, safeguarding service, domestic abuse advice service, or formal risk assessment service.

Cookies

Essential cookies support security and functionality. Analytics cookies are optional and require your consent.

Contact

Copari AI is a trading name of Eye4Health Ltd, 7 Bell Yard, London, WC2A 2JR. Company Registration Number: 8903877.

For privacy-related enquiries: privacy@copari.ai

Changes

Material changes to this policy will be communicated via email or in-app notifications.