Privacy Policy

Who We Are

Copari AI Ltd (“we”, “us”, “our”) provides a digital platform to help separated parents coordinate childcare, communicate safely, and collaborate with trusted professionals. We act as the data controller for personal data collected through the service.

Data We Collect

We collect the following categories of personal data:

• Account information: Your name, email address, and authentication identifiers.
• Profile details: Co-parenting context, relationship information, and optional child-related data.
• Evidence locker content: Files, notes, attachments that you upload voluntarily.
• Messages and communications: Support requests, and interactions with coaches or professionals.
• Device and usage data: IP address, browser information, and analytics (with consent).
• Professional verification: Credentials and background checks for verified professionals.

How We Use Your Data

We use your personal data for the following purposes:

• Provide, personalise, and secure the platform experience.
• Facilitate communication, record keeping, and evidence management between co-parents.
• Support safeguarding processes and risk assessments when necessary.
• Respond to support enquiries and improve the service.
• Send communications with your consent or as part of delivering the service.
• Comply with legal obligations and cooperate with regulators or courts.

Legal Bases

We rely on one or more of the following lawful bases under UK and EU GDPR:

• Performance of a contract (Article 6(1)(b)): When delivering core services.
• Legitimate interests (Article 6(1)(f)): For safety monitoring and analytics, documented through LIAs.
• Explicit consent (Articles 6(1)(a) and 9(2)(a)): For special-category data uploaded to the evidence locker.
• Vital interests (Article 6(1)(d)) or legal obligation (Article 6(1)(c)): Where safeguarding requires urgent action.

Sharing Your Data

We may share data with:

• Service providers: Such as Supabase, analytics platforms, and communications vendors.
• Safeguarding agencies, courts, or law enforcement: Where legally required or to protect vital interests.
• Professionals: You choose to engage through the directory, with your consent.

International Transfers

If data is transferred outside the UK or EEA, we implement approved safeguards such as Standard Contractual Clauses and the UK IDTA addendum, and monitor vendors for compliance.

Retention

We retain data according to our Data Retention Summary. You may request deletion of certain data, subject to legal or safeguarding requirements.

Your Rights

Under UK and EU GDPR, you have the following rights:

• Right of access: Request a copy of your personal data.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data (subject to legal requirements).
• Right to restrict processing: Limit how we use your data.
• Right to data portability: Receive your data in a structured format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@copari.ai. You may also complain to the Information Commissioner's Office or your local supervisory authority.

Safeguarding & Children

We apply the ICO Children's Code, age-appropriate design, and safeguarding controls. Report urgent concerns via the in-app tools or email safeguarding@copari.ai.

Cookies

Essential cookies support security and functionality. Analytics cookies are optional and require your consent.

Contact

Copari AI is a trading name of Eye4Health Ltd, 7 Bell Yard, London, WC2A 2JR. Company Registration Number: 8903877.

For privacy-related enquiries: privacy@copari.ai

Changes

Material changes to this policy will be communicated via email or in-app notifications.